Do I have to pay anything up front to use your services?
Limestone Agents - Each Limestone agent charges differently. Please ask your agent up front the cost of starting you up. Rates depend on the complexity of the property and your ability to play well with others. We generally charge between $100 and $300 to start up a single family property and $50 per door on a multi-family property. Your agent won't make it a mystery so don't be shy.
Bounty Hunters - You will get a tenant faster if you are willing to provide a commission to another agent outside of Limestone Investments. This ranges from $200 - $12,000 depending on the type of home. Ask your agent if you want to offer this and how much you are willing to offer. Generally, $300 for a modest single family home is sufficient. We insist on $100 bounties for multi-family properties or you will never get those filled.
How much do you charge to renew a lease?
$25. We generally don't recommend renewing a lease unless you are want to bump up the rent. The downside to kicking a sleeping dog is they are likely to wake up and go to another property. 50% of the tenants who get an increase in rent leave. Be careful.
Do you charge me for the period the property is vacant?
No. It's hard for me to believe competitors actually charge an owner for a vacant property. We do have security packages for vacant properties that you may consider. Those are one time set up charges.
What is your opinion of home warranties?
We haven't found one that is good. All of them will charge you for major repairs anyway and in the meantime, your tenants just get seriously pissed off. The only time we have found them to be worth it is if your Air Conditioner is on it's last leg. Most warranty companies will find a way to gouge you there as well. Save yuor money. We still charge you $30 to for warranty issues as 95% are never resolved and the tenant ends up calling us. We end up calling you. You call them...
Can I stop using your services at any time?
Yes. We are confident in our services. You are welcome to leave at anytime. You don't even need to give us a 30 day notice. We will reconcile your account the next business day and pat you on the back. Most of our competitors require one year exclusive contracts. We fire more owners than owners fire us.
I could get fired as an owner?
Yep. Naughty owners get the boot every month for not reimbursing us for expenses in a timely manor or if they demand unrealistic rent prices. Vacant properties are a liability and we don't want to be responsible for a property when a tweaker guts a house for copper. Owners who won't fix a roof, an air conditioner or a pool get an opportunity to be someone else's headache.
Do I have to pay some kind of "reserve"?
No. Unlike most of our competitors, we don't want to hold your money for no reason. We trust that you will reimburse us in a timely fashion for smaller repairs and we will ask for 50% on large ticket items.
How do I get paid?
Electronically - Our bank is Chase and we send you money electronically from our account to yours. It takes about 5 days to process rents. So for example, if your tenant pays on the 3rd, you will get your payment on or about the 8th unless you prefer a monthly reconciliation typical of multi family units. Monthly reconciliation are done about the 3rd week of every month.
Foreigners with EIN - You must have a US bank for us to pay you. US Banking procedures change every month so good luck with this.
Foreigners without EIN - We can't offer full service to Foreigners without an EIN. Sorry. You must either do a lease/option OR find someone willing to risk paying your taxes.
How do you collect rent and how do I get my money?
Some of our tenants pay us electronically, some deposit directly into our account. We do not accept checks in the mail or money in person. We do not collect cash or drive around with a baseball bat. Once we collect rent, it takes a few days for us to log all the rents and process:
Day 1 - Tenants make a deposit. Tenants have a 3 day grace period. On Day 5 we will post a 5 day notice to pay or quit.
Day 4 - We have processed rents and have their money in our account.
Day 5 - We send you money via Intuit or Chase. This system costs 50 cents a transaction and is the only way we pay you.
Day 8 - Money will appear in your account.
If your tenant pays on day 3 for example, simply add 3 days to the schedule you see here. If for any reason, you don't see money by day 11, something is wrong. We either made a mistake or forgot to tell you we posted a 5-day notice.
How do you screen tenants?
We use an online application that collects the essentials of a tenant. We then use a proprietary method of sniffing out problem tenants. If a tenant is weak, then we may require higher deposits or higher rents with your permission. There are specific flags that he looks for which comes from his 20 years of experience managing tenants. Since we are on the hook to deal with them, it is in our best interest to get you a good one. Our income and reputation suffers if we get you a bad one so we are focused on getting you a good one!
Job History - Generally, anyone who has more than 2 years job history in Las Vegas is a rock star. If they are issued a W-2 and it shows that they have more than 3 times rent, we are clapping our hands with glee.
Rent History - Someone who has more than 2 years rent history is also a rare breed. There are ways for us to verify this of course but generally we are looking for the reasons why they are leaving and if they have a history of paying on time.
Credit History - 95% of the tenants in Las Vegas have really poor credit history. The only time we dig deep into this is if the tenant is moving from out of state and they are changing jobs.
How long does it take you to get a tenant?
Price - The speed at which we get a tenant is a function of price. If you want a ridiculous price for your unit, it will never be filled. If you price your unit 30% below market, we will have a tenant for you by this weekend. Generally, we place tenants within 3 weeks at market price AND if it's not during the November/December holidays. During the winter months, folks don't like to move when they are expecting guests for turkey or waiting for Santa to come down the chimney. You can't give away your property during November and December.
Vacant Ready - Our "vacant ready" clock doesn't start ticking until the place is ready for move in. Most rehabs take a couple days. Worst case is a week if it was really thrashed. It will take 5 weeks if the place was stripped of copper and plumbing.
Can I review your tenant application before the tenant is placed?
No. The primary reason is because we don't want investors fishing for race. Our proprietary screening system focuses on history and not someone's skin color. Our online application is free and doesn't ask for race because we discovered there is no correlation between race and tenant quality. We evict just as many white people as we do latinos and blacks. If this is a problem for you, please find another company.
What are your vacancy rates?
This question is impossible for us to answer simply because the data is too scattered. Limestone picks up a new property nearly twice a week. Many of these are vacant because it was either poorly managed by a previous company or it was purchased through foreclosure or both. Here are some figures for properties that we have managed for more than 6 months that are vacant ready. This data is as of January 2014. This page shows what we have available. If you see a group of units, that means we just started managing it.
|Vacant||Total Units||Vacancy Rate|
|Single Family Home / Condo||3||190||2%|
How do you market your properties?
MLS - If your bounty is $300 or more, we throw this up on the internal real estate conspiracy. We do not put properties on the MLS without a bounty. Bounties must be at least $200 to make to the MLS.
Realtor.com - Your property automatically goes here if you are put into the MLS.
Zillow - Your property automatically goes here if you are put into the MLS.
Signs - Yes of course. Unless your property is located in one of those communities that require $200 custom signs.
Craigslist - Every property gets renewed every 3 days.
Bounties - Highly encouraged. We pay for heads and everyone knows it. Tenants and custodians get rent credits for qualified prospects.
What happens to the security / cleaning deposit?
Deposits go into a trust account that is monitored by the Nevada Real Estate Division. When a tenant moves out, a walk through is completed and any damages are paid with that deposit. Generally, we video this walk through so you can see what needs to be done if anything.
How do you handle pets?
This issue is up to you. A general rule of thumb $150 per pet deposit up to 2 pets. However, it's totally ok if you don't allow pets. The drawback of course is that you get fewer prospects and may cost you a month's worth of income.
What is a "bounty hunter"?
Bounty hunters are agents outside of who make a living placing tenants. There are hungry agents out there who do nothing but place tenants and collect bounties. That "bounty" is up to you and will range depending on how much rent you get. A general rule of thumb is 25% of your rent. If you don't want to place a bounty, no worries, your property may sit a bit longer.
What does your maintenance process look like?
Tenants call our 24x7 maintenance number which is converted to a text to all our maintenance supervisors. A specialist is dispatched based on the complexity of the problem. If more than a couple of trades are involved, we will send a general contractor. Generally, we charge $30 for each service call but don't mark up the vendor. If the problem is really complex and involves managing more than a couple of vendors, a major event could go up to 5% of the overall invoice (usually a major rehab). A garbage disposal for example would be the cost of the plumber + $30.
This page goes into our maintenance process in detail.
Do you mark up your vendors or get kick backs?
No. Nearly all our competitors do this. You get to see exactly how much we paid the vendor AND you can contact the vendor directly to verify how much we paid them. Kick backs from vendors is a major problem in our industry and we don't do it. We won't so "No" if they occasionally drop off a nice bottle of Tequila though.... But seriously. We have multiple vendors for each trade so no one ever has us by the you know what.
What happens when a tenant is late?
We spank them. The first offense gets a warning, the second offense gets a fine and a 5 day notice. Every fine afterward gets stiffer and stiffer. They either correct their behavior OR you continue to get more money. Some of our investors love late paying tenants as they can generate another 5% of income from their property. Most investors love free money.
At what point do you evict a tenant for not paying?
A rule of thumb is 50% behind. For example, if the tenant only paid $500 rent when they were supposed to pay $1000, we start eviction proceedings. Tenants will usually come to Jesus at this point. 95% either pay or leave. This rule also applies to fines. If a tenant has accumulated more than 50% in late fees, we will start the eviction process.
How do you handle evictions?
90% of our problem children leave gracefully. We have specific procedures for evictions. This page explains the eviction process in detail. We evict about 3 tenants a week and don't mess around.
What do my eviction costs look like?
If the tenant doesn't pay us these costs, you will. 80% of the time we get this from the tenant unless they are locked out.
5 Day Notices - $35 - This fee gets tacked onto a tenant's rent. Once they get to the $300 point we start the eviction process.
Court Appearances - $200 - If you get a fighter and the broker has to suit up for court, this is his cost to represent you.
Lock Outs - $100 - In the rare event a "lock out" is required. This includes the constable, lock change and a video of the property.
Who handles tenant service calls? This page goes into our maintenance process in detail.
- Non-Urgent Calls Under $400 - It is cheaper, faster and better just to fix the problem. He will notify you via email about the problem with approximate costs. The vendor will then just bill us and we bill you. Examples of non-urgent calls are things like broken windows, dripping faucets, irrigation leaks... things that are not immediately jeopardizing your property or the health of the tenant.
- Non-Urgent Calls Over $400 - We will contact you to discuss your options and/or provide multiple bids. Examples of non-urgent calls over $400 would be things like water heaters, pool equipment failure... things that are not immediately jeopardizing your property or the health of the tenant.
- Urgent Calls Over $400 - If we can't reach you immediately, we make a decision for you. Broken pipes, AC failure (during the summer), leaking roof... things that are immediately jeopardizing your property and/or the health of the tenant. This only happens about once a year and will probably never happen to you.
Will there be a problem with my first tenant after I purchased a property?
YES. There is ALWAYS something an inspector missed or a tenant may have left a skeleton in the closet. We will discover something wrong after the tenant has lived there a couple of days. It is usually nothing major but it happens. Brace yourself mentally for a few repairs. They are not perfect and cannot find every little detail during your inspection or walk through.
What happens if I purchase a home warranty?
Your tenant calls us first because not all events will be covered by a home warranty. Under most circumstances, your tenant will be paying the deductible. Each contract is a bit different so please make sure you are clear as to who will be paying what.
Do you pay my taxes, HOA fees or anything that may put a lien on my property?
No. We are simply not set up to do that and it's dangerous for you anyway.
How do I get started with this?