Moving Out

We don’t want your security deposit! We want to give that whole security deposit back so we can have our new tenant move in the next day. Carpet cleaning, appliance cleaning and removing all your stuff is something you can do.  There is no reason to pay for us to clean up after you. If you prepare properly and think ahead, you should be able to give us the keys so we can give your entire security deposit back.

By law we have 30 days to get your security deposit back. HOWEVER, we don’t mess around. If you leave the property in excellent condition AND you show us that all your utilities are paid, we generally refund security deposits within 5 business days. Here is the checklist of things you want to give us during your walkthrough:

  1. Final Utility Bills (water, electricity, gas) We will not refund your security deposit until we are certain you are not leaving us hanging with utility bills.
  2. Keys – like ALL OF THEM. Gate keys, door keys all keys.
  3. Mailbox Keys – This will cost you $50 if you don’t give us that little itty bitty key.
  4. Garage Remotes – $50 each.
  5. Gate Remotes – $100 each (major pain in the neck to get new ones).
  6. Pool Keys – If you live in a HOA with a community pool, that costs $50.

There are 3 ways you can get your security deposit.

  1. Electronic (Preferred Method) – We can send you money electronically if you send us a voided check showing your routing number and account number.
  2. Pick Up – We have a secured box at the back of the building. We will give you the code to that box when it’s ready for pick up. We are rarely at the office so if you want to make an appointment instead of using our handy dandy pick up box, you can contact your property manager.
  3. Fed Ex – This costs you $40. We don’t mail checks anymore as half of them get lost in the mail. We are done dealing with pissed off tenants who think we are dodging them.

Moving Tips

Moving day will be here before you know it! The key to having a smooth and successful move is preparation. If you take the time to plan ahead and get organized in advance, you’ll have much less to worry about on the big day. Get ready for the best moving day you’ve ever had! Moving prep doesn’t start with packing up your things; it starts way before! The first step is to make sure you have enough packing supplies to get you through. There’s nothing worse than having to scramble around on the day before or morning of your move, trying to find extra boxes. That brings us to our first set of tips:

1: DON’T BE AFRAID TO ORDER A LOT OF BOXES BECAUSE YOU NEVER KNOW

You know the old saying—it’s better to be safe than sorry! It’s much easier to deal with extra boxes than it is to find more at the last minute.

2: PACK IN ALL SIZES

When picking out boxes, be sure to get a variety of sizes. Think critically about what you need to pack up. While you might think you need just a bunch of large boxes, you’ll probably need more small and medium sized boxes, since most things pack better in them. Get a few wardrobe boxes, many medium and definitely a lot of small boxes. Packing is a bit of an artform. It’s much more than just throwing your things in random boxes. If you want to make sure your stuff arrives at your new home safely (and is easy to find!), you want to make sure you pack smartly.

3: DON’T FORGET THE OTHER MOVING SUPPLIES

So you’ve ordered enough boxes, but you also don’t want to run out of tape! Make sure you have more than you think you’ll need, just in case. It’s also smart to purchase a tape gun to help make box assembly a little faster. Make sure you grab packing paper and everything else you’ll need too!

4: KEEP YOUR FRAGILE ITEMS SAFE

Group delicate items together and make sure to label them as fragile. That way your movers will know which boxes need extra care, and can place them in the right spots in the moving van.

5: PAPER PACKING

When packing those delicate items, use proper packing paper instead of newspaper to avoid smears and stains on your valuables. That way, you won’t have to give everything a scrub down before you put it away at your new home.


PACKING TIPS FOR MOVING

When you take the time to pack up all your items the smart way, you’ll be making things much easier on yourself when it comes time to unpack in your new home. Follow these packing rules to make sure nothing gets misplaced. Organizing your new home will be easy!

1: LABEL YOUR BOXES

This one is easy: label each box so you know what’s in it, and which room it goes in. This will make unpacking much easier on you. Our boxes come pre-printed with room labels right on them.

2: THE GOLDEN RULE

The heavier the item, the smaller the box! It’s much easier to carry heavier items when they’re in smaller boxes. Save the larger boxes for things that are lighter, but hard to carry on their own. Never over-pack a box.

3: ONE BOX, ONE ROOM

Pack the same room in the same box. Don’t mix. This way unpacking is easy.

4: NO PACKING ON MOVING DAY!

Take on this busy day with all of your boxes already packed. It’s one less stress. This also includes things like removing all pictures from the walls before moving day.

Moving Tips

1: LAST IN, FIRST OUT

Tell your movers which boxes you need first at your new home and we’ll load it last on our trucks. That way, you won’t have to go searching for those important items.

2: FINISH PACKING BEFORE MOVING DAY

We repeat: no packing on moving day! Have everything ready to roll when the team shows up.

3: KEEP YOUR MOST IMPORTANT THINGS WITH YOU

Don’t pack cash, jewelry, or prescription medications – keep these with you. You might need to access them on moving day, and it’s nice for the movers if they know they don’t need to worry about keeping track of these small, but very important items.

4: SORT OUT THE DETAILS AHEAD OF TIME

Please know where your movers can park the truck, how they can best access your apartment, and if there are any time limitations on parking or moving hours

5: PREP YOUR FURNITURE

Remove all heavy and breakable items are from dressers and desks, so they’re easier to lift. It also helps to disassemble bedroom sets to save time on moving day.

Clean Your Property!

We are talking sparkling clean. Hotel clean. Hospital clean. Really clean. You will get all your security deposit back if we don’t have to send someone to deal with your stuff and clean up after you. Did we mention we don’t want your security deposit? Sending someone to clean up after you is a hassle and we don’t want to hear you whine about how much we charge to do it. We are not going to haggle over cleaning prices. If we send someone to clean up after you, we send a professional who we can count on doing it right and on time. Professionals are not cheap.

Clean Your Carpets

Just vacuuming your carpets is not enough. We highly recommend Hoshea at ‭(702) 205-7359‬. He is very reasonable and offers house cleaning if you get behind. It’s cheaper for you to hire him yourself than it is for us to hire him. We mark up all vendors so just do it yourself and save $$$$.

Your Walkthrough

Please contact us a week before your departure to schedule a date and time during daylight hours. We will not be doing your walkthrough with a flashlight. We do not work on Sundays so plan accordingly. Your property manager or our maintenance team will video the property with you so there is no dispute about the condition of the property. If you decide to waive a walkthrough and leave a key in the lockbox, we will get that video to you the next business day.


There are 3 ways you can get your security deposit.

  1. Electronic (Preferred Method) – We can send you money electronically if you send us a voided check showing your routing number and account number.
  2. Pick Up – We have a secured box at the back of the building. We will give you the code to that box when it’s ready for pick up. We are rarely at the office so if you want to make an appointment instead of using our handy dandy pick up box, you can contact your property manager.
  3. Fed Ex – This costs you $40. We don’t mail checks anymore as half of them get lost in the mail. We are done dealing with pissed off tenants who think we are dodging them.