Moving Out

A walkthrough means you are completely moved out. The place is clean and you are surrendering the keys. If we pull up and you are still moving things out, we will reschedule.

We don’t want your security deposit! Really. That money doesn’t belong to us. Security deposits are held in a trust account and distributed between you and the owner. None of the security deposit goes to Limestone Investments. We are just the referee who decides who gets what.

We want to give that whole security deposit back so we can have our new tenant move in the next day. Carpet cleaning, appliance cleaning and removing all your stuff is something you can do.  There is no reason to pay for us to clean up after you. If you prepare properly and think ahead, you should be able to give us the keys so we can give your entire security deposit back.

By law we have 30 days to get your security deposit back. HOWEVER, we don’t mess around. If you leave the property in excellent condition AND you show us that all your utilities are paid, we generally refund security deposits within 5 business days. Here is the checklist of things you want to give us during your walkthrough.

This is what you will be giving us the time of your walkthrough:

  1. Keys –  ALL OF THEM. Gate keys, door keys, cabinet keys… all keys.
  2. Mailbox Keys – This will cost you $50 if you don’t give us that little itty bitty key.
  3. Garage Remotes – $50 each.
  4. Gate Remotes – $100 each (major pain in the neck to get new ones).
  5. Pool Keys or FOBs – If you live in a HOA with a community pool, that costs $50.
  6. Garbage Removed – We don’t live in your community and we are not going to drive across town to empty your garbage. Most HOAs will fine you for leaving those bins out. You will be charged $100 if you leave behind garbage. TIP: Bag all your garbage as you are wrapping up and toss it in a neighbor’s bin or your new location.
  7. Final Utility Bills (water, electricity, gas) We will not refund your security deposit until we are certain you are not leaving us hanging with utility bills.

Can’t meet us for your walkthrough?

No worries. You will either hide the door key somewhere or put it in the lockbox you used on move in. In most cases the old lockbox is still there. DO NOT LEAVE THE KEYS INSIDE!! We may not have a spare at the office and will charge you $100 to get a locksmith. We will video your walkthrough and share the video with you. When we do your security deposit disposition, you will get a breakdown of costs along with your video. You will leave mailbox keys, gate keys and remotes in the kitchen drawer. DO NOT TAKE THESE WITH YOU. The only thing that should be in the lockbox is your front door key(s).

There are 2 ways you can get your security deposit.

We never never ever mail checks. The post office loses about 15% of the mail and we are done canceling checks and chasing down lost mail.

  1. Electronic (Preferred Method) – We can send you money electronically if you send us a voided check showing your routing number and account number. In the tenant portal, you can tell us what account you want us to send the money.
  2. Email Check – We can email you a check. You can download the PDF, print and deposit into your bank. IMPORTANT: If you don’t have a printer, this method wont’ work.

25% of our tenants get their entire security deposit back!

Here are the top 7 places we check on the move out.

Here are the top 11 reasons why the other 75% don’t get all their security deposit back:

  1. Tenants leave garbage behind. It’s a major pain in the neck to remove garbage. Not all our agents have pick up trucks and gloves to deal with garbage.
  2. Tenants don’t clean the air return or change the filter. We charge $45 to do this for you.
  3. Tenants don’t have carpets professionally cleaned. A quick vacuum isn’t sufficient. Carpet cleaning can cost about $80 per room.
  4. Tenants don’t clean the baseboards. Baseboards accumulate dust over time and look terrible if they are not cleaned. TIP: A bottle of vinegar or watered down bleach along with some effort with a sponge will take it right off.
  5. Tenants don’t clean the appliances. Most tenants forget the oven. Yep, the grease from the thanksgiving turkey you baked last year and forgot all about is still in there. Pull down the door and look at the window. Do you see grease? It will cost you $40 for us to play with your oven.
  6. Tenants don’t pick up all the cigarette butts laying in front yard or back yard. They probably had visitors who politely smoked outside and just flung them willy nilly. We charge $50 to go around in 100 degree heat to pick up after your guests.
  7. Tenants don’t pull all the weeds on the property. This is a frequent occurrence with properties not in an HOA. We will have to send our little fellow with a hat and old pickup truck to do all that for you. The good news is he’s cheap. The bad news is it will cost you at least $150 for us to deal with it.
  8. Tenants don’t clean the blinds. Yep. They are dust magnets and a pain in the neck to clean. This little widget runs about $8 and will save you $20 per blind. If you haven’t cleaned your blinds since you moved in, it will cost about $150 to replace each one.
  9. Tenants throw away damaged screens. We actually look for them. You will be charged about $100 for each missing screen.
  10. Tenants had a car leaking on the driveway. We get it. It’s expensive to fix a car which leaks occasional oil. That oil accumulates and they leave behind this massive black hole in the driveway. These are super hard to clean. Sometimes in the vicinity of $200. If the HOA didn’t find it, we will.
  11. Tenants leave holes in the walls everywhere. TIP: Get a white crayon and fill them up!

Don’t have time to do all that cleaning?

No worries. Here are our top 4 vendors who will clean for you. They know what we look for and you will get your entire security deposit back minus damages if you use them.

  • Hoshea ‭(702) 205-7359‬
  • Traci ‭(702) 762-6240‬
  • Jennifer ‭(702) 204-2776‬
  • Luz ‭(702) 376-3254‬

What is normal wear and tear?

Every 3 months we get a clever tenant who likes to throw down the NRS statute for “normal wear and tear”. They think it covers cleaning and their reckless lifestyle. They lose in court every single time. They also don’t get their security deposit back for about 4 months because courts are way backed up. We will not charge your for normal carpet wear or the occasional scrape in the wall. Broken blinds, fist holes in bedroom doors and melted wax in carpet is not normal wear and tear. You will pay for repairs and missing items.

We don’t want your security deposit! Really. That money doesn’t belong to us. Security deposits are held in a trust account and distributed between you and the owner. None of the security deposit goes to Limestone Investments. We are just the referee who decides who gets what.

Moving Tips

Moving day will be here before you know it! The key to having a smooth and successful move is preparation. If you take the time to plan ahead and get organized in advance, you’ll have much less to worry about on the big day. Get ready for the best moving day you’ve ever had! Moving prep doesn’t start with packing up your things; it starts way before! The first step is to make sure you have enough packing supplies to get you through. There’s nothing worse than having to scramble around on the day before or morning of your move, trying to find extra boxes. That brings us to our first set of tips:


You know the old saying—it’s better to be safe than sorry! It’s much easier to deal with extra boxes than it is to find more at the last minute.


When picking out boxes, be sure to get a variety of sizes. Think critically about what you need to pack up. While you might think you need just a bunch of large boxes, you’ll probably need more small and medium sized boxes, since most things pack better in them. Get a few wardrobe boxes, many medium and definitely a lot of small boxes. Packing is a bit of an art form. It’s much more than just throwing your things in random boxes. If you want to make sure your stuff arrives at your new home safely (and is easy to find!), you want to make sure you pack smartly.


So you’ve ordered enough boxes, but you also don’t want to run out of tape! Make sure you have more than you think you’ll need, just in case. It’s also smart to purchase a tape gun to help make box assembly a little faster. Make sure you grab packing paper and everything else you’ll need too!


Group delicate items together and make sure to label them as fragile. That way your movers will know which boxes need extra care, and can place them in the right spots in the moving van.


When packing those delicate items, use proper packing paper instead of newspaper to avoid smears and stains on your valuables. That way, you won’t have to give everything a scrub down before you put it away at your new home.


When you take the time to pack up all your items the smart way, you’ll be making things much easier on yourself when it comes time to unpack in your new home. Follow these packing rules to make sure nothing gets misplaced. Organizing your new home will be easy!


This one is easy: label each box so you know what’s in it, and which room it goes in. This will make unpacking much easier on you. Our boxes come pre-printed with room labels right on them.


The heavier the item, the smaller the box! It’s much easier to carry heavier items when they’re in smaller boxes. Save the larger boxes for things that are lighter, but hard to carry on their own. Never over-pack a box.


Pack the same room in the same box. Don’t mix. This way unpacking is easy.


Take on this busy day with all of your boxes already packed. It’s one less stress. This also includes things like removing all pictures from the walls before moving day.

Moving Tips


Tell your movers which boxes you need first at your new home and we’ll load it last on our trucks. That way, you won’t have to go searching for those important items.


We repeat: no packing on moving day! Have everything ready to roll when the team shows up.


Don’t pack cash, jewelry, or prescription medications – keep these with you. You might need to access them on moving day, and it’s nice for the movers if they know they don’t need to worry about keeping track of these small, but very important items.


Please know where your movers can park the truck, how they can best access your apartment, and if there are any time limitations on parking or moving hours


Remove all heavy and breakable items are from dressers and desks, so they’re easier to lift. It also helps to disassemble bedroom sets to save time on moving day.

Clean Your Property!

We are talking sparkling clean. Hotel clean. Hospital clean. Really clean. You will get all your security deposit back if we don’t have to send someone to deal with your stuff and clean up after you. Did we mention we don’t want your security deposit? Sending someone to clean up after you is a hassle and we don’t want to hear you whine about how much we charge to do it. We are not going to haggle over cleaning prices. If we send someone to clean up after you, we send a professional who we can count on doing it right and on time. Professionals are not cheap.

Clean Your Carpets

Just vacuuming your carpets is not enough. We highly recommend Hoshea at ‭(702) 205-7359‬. He is very reasonable and offers house cleaning if you get behind. It’s cheaper for you to hire a cleaner yourself. We mark up all vendors so just do it yourself and save $$$$.